IT Analyst

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Responsibilities - In Detail

Maintain end-user support (2nd/ 3rd Level) and system availability within predefined timeframes.
Protect data, system security and data privacy.
Assist with IT projects and rollouts.
Work with or in regional or global IT teams on specific IT subject areas (Regional EU, international).
Keep IT management up to date on progress and occurrence of any issues at supported sites.
Provide agreed on IT services for one or more sites.
Monitor and track work orders for meeting SLAs, regarding due dates and other priorities, in order to meet customer needs.
Participate in quality solution and improvement processes to resolve common user requests and issues.
Assist with any infrastructure changes to improve performance, cost, or functionality.
Escalate problems as necessary.
Participate in site compliance, especially regarding IT directives, policies and initiatives.
Assist the local business leaders with coordinating business and IT support activities.
Keep track of IT inventory (Hardware, Software Licenses) and validation status.
Maintain IT-related documentation.

Technical Skills - In Detail (Essential Skills)

BS in Computer Science or Engineering certified IT specialist or comparable.
Good knowledge of Windows O/S and PC hardware.
Experience with Microsoft Office product family.
Ability to support with remote tools, antivirus & backup programs, hardware imaging, etc.
Constant learning attitude to keep broad IT knowledge up to date.
Customer-focused attitude.
Good written and verbal communications skills.
Experience in desktop support, system integration or comparable areas.
Excellent French (local language) and good English language skills (spoken & written).
3 years of experience preferably in a medium to large-sized companies.

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